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Patient's Charter


This Charter seeks to provide a framework which enables visitors to know:

  1. Services that are available in the hospital.
  2. The quality of services they are entitled to.
  3. The means through which complaints regarding denial or poor quality of services will be redressed.
  4. Help desk services are available to log any complaints.
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Patient Rights

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Raipur Institute of Medical Sciences is a multispecialty teaching hospital.

The hospital has a total of 300 beds.

LOCATION

Raipur Institute of Medical Sciences (RIMS)
Village Godhi, Bhansoj Road, off NH-6 , Raipur, Chhattisgarh.
Contact Number: 0771-3053060-88 (29 Lines)

Website: rimsindia.ac.in contains detailed information about the hospital and medical college.

INQUIRIES
A location guide map is available and directional signboards are fixed in each floor.
Inquiry counters exist at the reception (ambulatory entrance and main entrance)
Telephone no. for central Inquiry – 0771-3053060-88 (29 Lines)
The Public Relations department helps the patient at the OPD entrance.

  • General Medicine
  • General Surgery
  • Pediatrics
  • Neonatology
  • Gynecology
  • Orthopedics
  • ENT
  • Ophthalmology
  • Dermatology
  • Dentistry & Dental Surgery
  • Dietetics & Nutrition
  • Psychiatry & Clinical Psychology
  • Occupational Therapy
  • Speech and Hearing
  • 7 Modern Operation Theatres
  • 4 ICU’S (including Neonatal ICU)
  • 24 hour Casualty
  • CT scans and X-ray
  • Ambulance Services
  • 2 Computerized Dialysis Machines
  • Gastroscopy/Video Gastroscopy
  • Colonoscopy
  • ERCP
  • Endoscope Procedures
  • Laparoscopic System (Endocameras with monitors)
  • Sophisticated Laboratory Services
  • Computerized Tomography scans facilities
  • PACS (Picture Archival & Communication System) for X-Ray image reporting module
  • Auto-analyzers for simultaneous measurements of several hematological and biochemical parameters and automated blood gas and electrolyte analyzers
  • Computerized treadmill testing (stress testing)
  • 2-D echo, color Doppler and diagnostic ultrasound
  • Pulmonary function laboratory and allergy testing
  • Electroencephalography (EEG), brain atlas and base of skull surgery
  • Coronary arteries bypass grafting and other open heart surgeries
  • Diagnostic Gastrointestinal Endoscopies, Endoscopic retrograde cholangiopancreatography, stone removal, Stenting, Endoscopic Sclerotherapy and Polypectomy, Oesophageal manometry
  • Audiology laboratory and speech therapy unit. Cochlear implant for the profoundly deaf
  • Intraocular lens (IOL) implantation and fluorescence Angiography, retinal surgeries
  • Ultrsonography & hand held color Doppler
  • Colposcopy
  • Broncoscopy

On 24/7 basis.

Reliability and promptness of laboratory results are ensured as tests are done by automatic analyzer. Reports are made available within the shortest possible time, which will be specified.
As of now, RIMS have 300 plus beds in General Ward. RIMS general ward features separate male ward & female ward in all clinical departments.
We entertain TPA and cashless transactions from 1st June 2013 onwards. Our computerized billing system will consolidate all charges for medicines/consumables/services availed by you during hospitalization.
For all the planned surgeries, full advance payment is to be made as per the package specifications of which will be refunded at the time of discharge.
Medicines and surgical consumables required for the treatment can be procured from the in-house pharmacy. A general pharmacy is located in the hospital premises which functions 24/7. There are pharmacy working for the convenience of patients in the hospital.
The hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.

Diet

The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician and advice the therapeutic and non-therapeutic diet.

Canteen

RIMS provides canteen for visitors as well as for Staff.

Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment. In order to achieve this we restrict the number of attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female bystanders are a must for female patients.
  • General Medicine
  • General Surgery
  • Pediatrics
  • Neonatology
  • Gynecology
  • Orthopedics
  • ENT
  • Ophthalmology
  • Dermatology
  • Dentistry & Dental Surgery
  • Dietetics & Nutrition
  • Psychiatry & Clinical Psychology
  • Occupational Therapy
  • Speech and Hearing

Medico legal cases

In case of admission of a medico legal case, the hospital has to mandatorily honor the rules of the Indian Govt. and inform the local police authorities.

Death Certificate

If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form & a Medical Certificate of cause of death to the Raipur Municipal Corporation, Raipur. The family has to collect the final Death Certificate from the Municipal Corporation office.

Birth Certificate

Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration. This is made possible through the networking of the hospitals with the corporations.

RIMS has developed special health check-up programs that consist of detailed medical assessment and counseling on health awareness.
There will be occasions when our services will not be up to your expectations. So, please do not hesitate to register your complaint. It will only help us serve you better. There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances. Every grievance will be duly acknowledged..

Smoking

RIMS is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises.

Silence

Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

Parking

Please ensure that vehicles are not parked in "No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.

At the end, RIMS strive to provide:

  • Total devotion to providing efficient and reliable patient care services;
  • Total dedication to understanding and fulfilling patient’s need;
  • Motivating the patient for helping themselves as well as the Institute to serve them better;
  • Total commitment to providing challenging and rewarding career for every employee;
  • Periodic & regular monitoring of functioning.

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